have been taking my Crown Victoria to this store since it was new and have paid them $5,080.50 in service work to maintain my car. Today I brought it in for a simple oil & filter change, a tire rotation and asked them to balance one tire they installed, as the tire weight fell off. Not only did they charge me $75.28 for the work but they wouldn't balance the tire that I asked them to, They stated the tire was over 6-years old? I advised them they installed the 4-brand new tires 5 years ago and asked why they would sell me new tires that were already 1-year old? These tires have only 10,000 miles on them and look like new. They said it was their policy to not work on old tires? I have had it with Galpin Ford and the service advisor was upset that I was going to write a bad review, even though they screwed up? I don't get it and waited on hold for 10+ minutes and the service manager never picked up the phone!!! I am done with Galpin Ford and they will never get another dime of mine!!! Beware of this dealership as they obviously charge way too much for an oil change and do not care about their loyal customers. They ripped me off and "handled" it by getting mad at me and the service manager Darrin didn't even talk to me or bother to call me back.

I'm always happy with Galpin Ford & RV, thank you very much, good bye.