Company Description
At Shore Water Refining it is our mission to provide a cost-effective, reliable long-term solution to fixing any of your problematic water. With 40 years of experience, you can trust that you're in good hands. Shore Water Refining offers world-class service in your home or business. Shore Water Refining would love to help you today. Everyone deserves drinkable water. Call for your free water analysis.
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Products & Services
Free Water Analysis , Drinking Water Solutions , Revers Osmosis Water , Water Refining , Water Conditioning , Delaware Water Conditioning , Water Softener , Repair Water Filters , Whole Home Filtration Systems , Home Water Monitoring Systems
Amenities and More
Providing free estimates
Reviews and Recommendations
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Jeff K.
26 Jul 2025
Charlie R.
22 Jul 2025
A pleasure to be able to drink a glass of tap water and not cringe, and not drink from a plastic bottle. Highly recommend this system
Lisa N.
16 Jul 2025
Shore Water Refining has been great to work with. They are always professional and quick to respond. Highly recommend!
Joseph B.
11 Jul 2025
Have been with shore water for about 12 years very happy with them would highly recommend
Beth P.
07 Jul 2025
Sandra G.
30 Jun 2025
Shore Water Refinery service was exceptional, I would give them a 5 star. Very knowledgeable and tool time with my questions 👍🏻
Benrus S.
24 Jun 2025
Don B.
24 Jun 2025
It was very good problem was solved thank you
Philip P.
24 Jun 2025
Michael B.
23 Jun 2025
Great job.
Peter P.
17 Jun 2025
Get people. Quick to respond and fix any problems.
Jack A.
16 Jun 2025
Very reliable company that uses quality equipment. Our water is clean and we are very satisfied.
Matthew B.
16 Jun 2025
Susan W.
11 Jun 2025
I called to get a price after the first visit. I was told specifically it was $347 to include labor. When they billed us it was $700+. I even told them we were on a fixed income to make sure we could budget the cost. I called and auto the office who apologized for their mistake. I was given an email address after I requested the manager. They gave me the wrong email address. I called and talked to the owner who basically blamed his employees. He would not correct or adjust the bill. My husband is a 80 year old disabled veteran and I’m 74. This is how we were treated! Read the other reviews as I’m not alone in their bad conduct.
Richard C.
10 Jun 2025
Excellent service
Melanie M.
10 Jun 2025
Advised to not add as much salt during none use times. It was good advise!
Glenn S.
01 Jun 2025
The problem was not fixed and someone was supposed to get back with me but never did.
Samual S.
26 May 2025
I have called twice for an annual service for my unit with no return call. I had to drive to their office shortly after installation two (2) years ago because no one would return my calls or emails about a problem I was having with it. SWR may be responsive and available to other clients, but not to us.
Tom B.
26 May 2025
Ed S.
21 May 2025
They do a good job.
Jeff P.
03 Mar 2024
Good customer service. Everything was done on time. System was adjusted well the next day. Only issue, the drain field was left loose and could have been tapped down.
Leroy E.
12 Feb 2024
We were very pleased with the work they did.
Randolph V.
12 Feb 2024
The first complaint they completely through me under the train track; not the bus.
Elinor M.
12 Feb 2024
Phillip T.
12 Feb 2024
Excellent job thanks
Charles B.
12 Feb 2024
Every thing seems to be going well.
Mary J.
07 Feb 2024
Greg C.
30 Jan 2024
Service was quick and professional, the problem was fixed in less than 10 minutes. I would recommend you to anyone that asks
Nancy S.
30 Jan 2024
Jill D.
30 Jan 2024
Great service!!! Thanks for keeping things going crystal clear!!!
Julie D.
21 Jan 2024
Friendly staff, always willing to answer my questions. They did a fantastic job installing a filtration system for my mobile home a few years ago.
Steve K.
21 Jan 2024
Very professional. will be using them for replacement system
Ray M.
19 Jan 2024
Well done
Tim W.
19 Jan 2024
Helpful office personnel and professional service technician
Stanley S.
16 Jan 2024
Service technician was very prompt, courteous, and professional.
Richard M.
15 Jan 2024
Richard B.
10 Jan 2024
Good work. Everything works good.
Craig L.
13 Dec 2023
Bruce S.
13 Dec 2023
Everyone a Shore Water has been very professional and helpful. My water conditioning sys has worked properly and my water is great.
I am now dealing with having Mountair poultry install a deep well and an iron filter. Peninsula Water Conditioning is contracted with Mountair to install the equipment. I wish Shore Water was doing it. Peninsula has not shown up for appointments or retuned calls as they said they would
Wayne M.
13 Dec 2023
They come when you ask
Michael P.
10 Dec 2023
Cory M.
10 Dec 2023
I had my water tested over a month ago and still haven’t heard any results.
Jenni W.
09 Dec 2023
Byron called us back promptly and came out to our house a few days later. He explained the water system to my husband and told him exactly what we needed to do to have clean water. He came out the following week and rebuilt our system and cleaned our instinct hot water system. We did get two other appraisals and both companies wanted thousands more. Thank you Byron & his team that gave us clean water!
John A.
08 Dec 2023
Very Professional
Suzanne R.
08 Dec 2023
Very good service. Prompt, polite and got the job done
Gary W.
08 Dec 2023
Penny C.
07 Dec 2023
Wayne W.
06 Dec 2023
Jerry did a fantastic job, as always. Whenever I have an issue, I always reach out to him. He's honest, a hard worker and someone I can trust.
Jim F.
05 Dec 2023
Shore Water services my reverse osmosis system. Recently I had an issue. SW made it a priority to fix the system as quick as possible.
Donna M.
05 Dec 2023
Kristin D.
05 Dec 2023
The person that came to our house did not seem to know what he was doing. Our unit was installed back in 2017 by Shore Water and one of the parts (that had an arrow printed on it) was installed backwards. When we questioned this, we were told that's how the manufacturer does it. Backwards against water flow on purpose? My husband was able to correct the problems. We gave Shore Water another chance and lived to regret it. The water quality is worse and slower in rate. The guy that came out was told what we wanted for service and he did not do it. Tried to save my husband time by paying someone else to do this work ended up costing us more every time. We did better watching YouTube videos for the how-to. I do not recommend Shore Water.
Karen E.
05 Dec 2023
Friendly, knowledgeable service
Stephani W.
05 Dec 2023
Timely however the problem isn't resolved presently
Janet W.
04 Nov 2023
Very please
Greg W.
03 Nov 2023
Called on Wed PM, they arrive Thurs about 1:15 PM ( scheduled from 1 to 3)diagnosed problem, had parts on the truck,rebuild softener head, and on the way a little later....with all working well. How could one ask for anything better! Thank you.
Jeff L.
03 Nov 2023
Outstanding
Rick S.
02 Nov 2023
Very good a respectful
Paul R.
01 Nov 2023
the guy was very nice & professional. Thanks
Doreen S.
31 Oct 2023
Punctual and excellent follow up for my water filtration and reverse osmosis
James J.
31 Oct 2023
Terry came out yesterday to fix some issues with my system. He was very courteous and knowledgeable and addressed and fixed all issues. Highly recommended Shore Water Refining and their employees
Glen A.
27 Oct 2023
Workmanship was very professional and technicians were very friendly and knowledgeable. Salesman as well. Haven’t been in our house long enough to comment on water taste and smell, but would definitely recommend your company to anyone. Thanks so much. The Armstrong’s.
Pat P.
25 Oct 2023
On time, knowledgeable, explained issues and cost.
Ruby J.
19 Oct 2023
The technician arrived on time and was very efficient, thorough and neat. The people at Shore Water have been very easy to deal with and I look forward to years of good service.
George P.
18 Oct 2023
Chic S.
16 Oct 2023
We are extremely satisfied and very happy with our reverse osmosis water system. Dave and Chuy were professional and friendly and did an excellent job! We highly recommend Shore Water Refining! We are seriously considering a whole house water system! Nice to have quality drinking water from the kitchen sink! Extremely satisfied customers! Thank you!
Robert W.
10 Oct 2023
Been there customer since 1996, never had a reason to stop calling. Always take care of my problems !
David M.
04 Oct 2023
Girland S.
29 Sep 2023
Leona C.
27 Sep 2023
Your employee was very friendly and effecient. Thank you.
Ellie F.
27 Sep 2023
Ed M.
25 Sep 2023
Prompt & courteous. Highly recommend them.
Barbara F.
21 Sep 2023
William L.
18 Sep 2023
David C.
14 Sep 2023
Came promptly, serviced the unit, answered any questions and left!
Karen O.
12 Sep 2023
Great work… clear explanations and prompt service!
Kimberly H.
11 Sep 2023
Excellent service! Brian was very knowledgeable and friendly.
Cindy B.
11 Sep 2023
I called Shore Water for what I thought was an issue with our filtration system. It wasn’t, but that didn’t stop Shore Water! They sent a plumber and a well expert to help diagnose our problem. No matter to whom I spoke, I was treated with understanding and respect, even though I often couldn’t answer their questions. Being without water was a terrible inconvenience, but they helped us with a temporary fix until the permanent solution is completed. I can’t thank them enough for their help. They deserve more than a Five Star rating!
Mary S.
08 Sep 2023
I was impressed with the technician’s knowledge. He was also very friendly and easy to talk to. They made it so easy and found me a solution. I trust this company and will highly recommend them. Big thank you to Byron, Lisa and Ricardo.
Harvey K.
07 Sep 2023
Bryce Kenton was very knowledgeable of his job. He did a great job.
Susan H.
06 Sep 2023
Very pleased with the quick response to my request for service for a leak in our main pipes. All technicians were very respectful and professional. They all took time to go over what they were going to do and all of our options clearly. Would recommend each of them highly.
Tom J.
01 Sep 2023
Byron was knowledgeable, honest and a gentleman. The best!!
Neil A.
29 Aug 2023
Tina T.
28 Aug 2023
Rude and inexperienced tech who didn't speak good English, he didn't know what I was trying to explain an never fixed the problem.
Diane Z.
28 Aug 2023
Every interaction with this company has been pleasant and professional. Glad to be a customer.
Michael M.
24 Aug 2023
Shore Water installed our system in about 4 hours. Everything works great. Our water is crystal clear. Byron did a follow up visit because I had questions. He took the time to explain it all to me and was very helpful. We should have gotten them in the first place.
Richard M.
23 Aug 2023
Top notch work...nice low key approach to sales.
James M.
23 Aug 2023
My installer arrived before appt time and met with me as to what he would be doing. All my questions were answered as to understand what was done. This was important to me as I knew nothing about what had to be done. He was there earlier than scheduled, which I was thankful after having no water for three days. I hope all your installers are as knowledgeable and efficient as the one that installed my system. Thank you to everyone who had a hand in my service call.
Peggy M.
22 Aug 2023
They were no very responsive with their service. Although it took two trips to get it corrected, they work at it until it got fixed.
Kent R.
21 Aug 2023
Guys did a good job .
William G.
18 Aug 2023
If you need water treatment this is the company to contact. Within ten minutes of calling Byron was at my house, got a materials list, two days later system was completely fixed. Very professional, clean and knowledgeable about treating your water. Mike talked to me about types of systems to correct my problem and never once pressured me into anything. I would highly recommend.
Wesley L.
17 Aug 2023
Polite, knowledgeable and interested in helping. Identified issue immediately
Riki B.
16 Aug 2023
Jim C.
11 Aug 2023
Showed up on time did what needed to be done,
Thomas C.
10 Aug 2023
The technician was thorough and polite. Even though I’m not we’ll versed how the water system works I felt comfortable that he did a good job.
Timothy B.
10 Aug 2023
Your salesman, Byron and your installer, Dave, are both examples of what a great company is all about!
Thank you for a great experience!
10 Aug 2023
Top notch service and Shore Water is always there for us whenever we need them!
Sandra D.
04 Aug 2023
Installer worked efficiently and diligently.
Great job!!!
Tom S.
04 Aug 2023
Fred L.
04 Aug 2023
Friendly, knowledgeable, and on time. Zero complaints.
Robert D.
02 Aug 2023
Called about getting some new equipment and they responded the same day and had a quote to me the next day.
Tom M.
02 Aug 2023
Service Rep was knowledgeable and clarified all services to be given.
Rudy M.
28 Jul 2023
Excellent Company
I highly recommend
Tom
RudyMarine
25 Jul 2023
Great! As always!!
Steven S.
24 Jul 2023
Corrected my water chemistry in one day leaving me the softest water I ever had
24 Jul 2023
Ben M.
21 Jul 2023
Carmen T.
20 Jul 2023
Very knowledgeable and helpful. Made sure that we had what we needed.
Harvey C.
20 Jul 2023
Fantastic
Jim D.
20 Jul 2023
Everyone is polite and extremely helpful
Don I.
19 Jul 2023
We had a great experience with your sales person he explained everything thoroughly, and we are very well pleased
Dave W.
18 Jul 2023
Shore Water has always been helpful with keeping our water clean. Punctual for appointments and available for questions.
Donna N.
18 Jul 2023
Courteous fast proficient and professional.
Stephen R.
14 Jul 2023
Shore water has been a very reliable company and will recommend them to our friends and family.
Margaret S.
14 Jul 2023
Prompt courteous service
Steve M.
12 Jul 2023
Adam L.
12 Jul 2023
Joe C.
10 Jul 2023
Very pleased with both the office staff and the technician that came to the house. They performed their jobs well.
Andrea J.
07 Jul 2023
I am interested in purchasing a new water softener. I was given a timely appointment, my water quality and bacteria levels were sampled at the visit and I was provided with a quote. I was pleased that the quote was competitive and the unit will be installed within a week. The representative was informative and patient with all of my questions. I feel like I’m in good hands with Shore Water Refining!
Dave P.
07 Jul 2023
The tech seem to know what he was doing and took care of my issues quickly and I was very pleased with the service
Thomas F.
29 Jun 2023
Great people working at Shore Refing!
Dave C.
27 Jun 2023
Great company to work with
Came out on time provided a quote
After approval they came out did the work per quote and cleaned up
Brenda A.
26 Jun 2023
They are reasonable.They are responsible. I highly recommend them.
Amy V.
26 Jun 2023
They were very helpful for an emergency on a weekend
George W.
24 Jun 2023
Professional service and installation.
Michelle M.
23 Jun 2023
Took care of our water conditioner issues
Brenda A.
21 Jun 2023
Very pleased.
Samantha W.
21 Jun 2023
Wonderful service!
Laura S.
21 Jun 2023
Excellent professional service. The installer was very knowledgeable and answered all of my questions about my new reverse osmosis water purification system. I love the convenience of receiving clean water at my kitchen sink! Highly recommend this. Company!
Jane T.
20 Jun 2023
Very pleased with Byron. He explained everything and didn’t push any product. It’s good to have a company that tells the truth. Thank you.
James C.
15 Jun 2023
We were very satisfied with the service.
Nancy M.
15 Jun 2023
Great customer service, knowledgeable and accommodated our schedules.
One learning curve glitch: when we had our house built, it did not include the landscaping so we did not focus on that aspect. Once we got to that phase we realized we needed a dual system to accommodate the water irrigation system we needed.
Barry K.
14 Jun 2023
Gave us good options but we have not been able to make any decisions
Johnny S.
14 Jun 2023
Very professional complete job
Bill G.
14 Jun 2023
Installed water softener and reverse osmosis filter reasonably priced cleaned up after themselves would highly recommend them
Charles H.
14 Jun 2023
Very friendly. Did not try to oversell us
Rupret S.
13 Jun 2023
A+
Ginger T.
13 Jun 2023
Great and timely service!
Recommend them highly!
Randy S.
12 Jun 2023
Very professional installation.
Mahammad E.
12 Jun 2023
very reliable good service
Frequently asked questions about Shore Water Refining
How do customers rate Shore Water Refining?
Shore Water Refining has 4.7 stars based on 139 reviews.
What days are Shore Water Refining open?
Shore Water Refining is open Monday, Tuesday, Wednesday, Thursday, Friday.
What forms of payment are accepted?
Shore Water Refining accepts: Cash, Check, Visa, Mastercard, American Express, Discover, Financing.
Shore Water Refining
Water Purification & Filtration Equipment & Systems
Water Softening & Conditioning Equipment, Service & Supplies
Water Treatment Equipment - Service & Supplies
Scales
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Address:
Allen, DE
Phone:
(302) 732-9002
Reviews:
4.7
Website:
Other Locations
Open Hours
- Monday08:00AM - 04:00PM
- Tuesday08:00AM - 04:00PM
- Wednesday08:00AM - 04:00PM
- Thursday08:00AM - 04:00PM
- Friday08:00AM - 04:00PM
- Sat, SunClosed